Production Update - Fresh Hats Shipping Soon
Partager
Since launching the “CANADA IS NOT FOR SALE” movement just days ago, we’ve been amazed by your incredible support. Here’s the latest on production, shipping, and everything we’re doing to meet the high demand while maintaining our commitment to quality and customer service.
1. Production in Full Swing
Starting this Wednesday, embroidery machines in Toronto will be running 7 days a week. We expect to begin shipping out the first batches of these orders Monday of next week. Our aim is to get your hats to you as swiftly as possible without sacrificing craftsmanship. For the early-birds who have already received your hats, we look forward to seeing them out in the wild!
2. Behind the Scenes: Meet Dave
We recorded a quick video with our production partner Dave Burnett to give you a glimpse behind the scenes.
3. Supporting Our Growing Community
To make sure you have the best experience possible, we’ve expanded our customer service team—bringing on three new members to help Emma and myself respond to your emails, phone calls, and order requests much, much faster. Your patience has been a game-changer in helping us scale smoothly.
4. Making Headlines
We’re honoured to see our hats generating buzz in the media, some recent hits we did just today:
- Radio Spotlight: We chatted with Sarah Crosbie of QR Calgary 770AM about the story behind the hats and the next steps in production.
- OCADU Feature: Stay tuned for a special profile by OCAD University, Liam’s alma mater, highlighting how design and patriotism can spark real conversations about Canada’s sovereignty.
5. What’s Next?
- Shipping Notifications: As soon as your hat(s) leave our facility, you’ll get an email with tracking information. We are fulfilling orders in the order that they came in. If you ordered your hat today (Jan 20th) for example, your hat will be shipped in ~two weeks based on current production timelines.
- FAQ & Order Updates: We’ve put together a comprehensive FAQ to tackle common questions—check it out here: [Link to FAQ].
- Keep Following: We’ll continue sharing updates on our social channels and here on the blog.
6. Thank You for Your Support
We appreciate everyone who has joined this journey, from placing an order to sharing our story with friends and family. Your support helps us amplify a simple, unifying message: Canada’s sovereignty is not for sale.
If you have any questions, reach out anytime. Our newly expanded customer service team is here to help. In the meantime, keep an eye on your inbox for shipping notifications over the coming days and weeks, and watch our social media accounts for more behind-the-scenes peeks!
With gratitude,
Liam & Emma
Jackpine Dynamic Branding
Have Questions or Need Help?
- Customer Service Email: hats@jackpine.co
- Phone: 613-716-3772
- FAQ: [Link to FAQ]