FAQ
Thanks for your overwhelming support! Please have a look through our FAQ below. We will update this page as new information becomes available.
Monday January 27th Customer Update 5:30 PM EST from Emma & Liam:
Thank you for your patience and patriotism.
Today, orders started shipping from our Toronto facility. We'll have a more fulsome update for you tomorrow, we're looking forward to getting these hats to you.
Our “Made in Canada” lineup has expanded to include t-shirts and hoodies. We're also looking forward to sharing more about Made-in-Canada hats very soon. Thank you for standing with Canada!
Embroidery production scaling up and working now across Toronto - Saturday, January 25th 11:35 AM EST Update from Emma & Liam
Embroidery began mid-week at our partner facilities in Toronto, and they’re working right now—through the weekend and beyond—7 days a week to meet demand.
Our first major shipments leave Monday, then we’ll ship daily across Canada. We’ll share estimated delivery timelines soon.
Our “Made in Canada” collection, including hoodies and hats, expands next week. Watch our January 23 video showing embroidery in action on the FAQ page. Thank you for standing with Canada—wear your hats with pride and purpose!
Production Begins across Toronto - Watch Behind The Scenes Clips, Wednesday January 23rd 10:45PM EST Update
Production Update - Fresh Hats Shipping Soon, Monday January 20 11:30PM EST Update
Hats off to Canada: January 19th 6:30PM EST Update
Is it made in Canada?
UPDATE Jan 18 - We have a Canadian production partner starting fulfillment this week (Jan 20). Embroidery will be completed in Canada for all products moving forward. The hats themselves are not made in Canada (yet), but we are actively sourcing fully made-in-Canada options. Stay tuned.
Existing Order Issue
Send an email to hats@jackpine.co with your order number and any other details you can share (i.e. if you need an address change please include the corrected address in your email) and we'll do our best to get back to you ASAP.
Shipping
UPDATE Jan 20 - Production is ramping up in Toronto this week, and orders will start shipping on Monday, January 27.
Is it the same hat Doug Ford wore?
UPDATE Jan 20 - We have sourced a structured hat for anyone who ordered the Premier Edition.
Can I order 500, 1000, 5000 hats?
Send us a note at hats@jackpine.co and we'll coordinate with our suppliers.
Can I interview Liam?
If you'd like to interview Liam about the hats, please email hello@jackpine.co with "Interview Request" in the subject line.
Are you adding more products?
Our focus right now is fulfilling hat orders but we do hope to expand to other products soon.
Can I buy it in-person or over the phone?
At this time all orders go through the website. We may be able to offer local purchase and pickup in Ottawa soon, stay tuned.
Do you ship internationally?
You can order from most countries around the world. Please check the top of the page to change to your local currency.
My order hasn't updated in the Shop app
We're in the process of transitioning to a Canadian production partner and there may be a delay in order updates.
I have another question
Send a note to hats@jackpine.co and we'll do our best to get back to you quickly.