Refund Policy

We want you to be happy with your purchase. Please review our return, exchange, and cancellation policies below.

For Canadian orders, you can request a return or cancellation directly from your order confirmation page using our self-serve system. For international orders or additional assistance, please contact us at hats@jackpine.co.

Exchanges

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible. We'll arrange a replacement at no additional cost or help you with a refund.

If you've ordered the wrong item or changed your mind about your preferred style, please initiate a return for the original item and place a new order for your preferred item, subject to the return policy below.

Returns Within Canada

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unaltered, and in their original condition.

Customers are responsible for return shipping costs. Returns must be shipped within the 30-day return window. We recommend using a trackable shipping service, as we cannot issue refunds for packages lost in transit.

Once we receive your return, please allow up to 5 business days for our team to inspect the item and process your refund. Approved refunds will be issued to your original payment method.

Seasonal products, such as the North Star Tree Topper, are not eligible for change-of-mind returns.

International Orders

Due to international shipping costs and logistics, we do not accept physical returns from outside Canada. We do not offer discretionary refunds or exchanges for change of mind on international orders.

If you receive an incorrect, damaged, or defective item, please contact us at hats@jackpine.co with your order number. We'll help arrange a refund or replacement without requiring you to ship the original item back.

Customers who are entitled to cancel an order or receive a refund under applicable consumer protection laws may also contact us to request a refund. This includes eligible online purchases covered by the 14-day cancellation rights that generally apply in the European Union and United Kingdom. No return shipment will be required.

Order Cancellations

You may cancel your order within 24 hours of placing it if you change your mind.

Cancellation requests can be submitted directly through your order confirmation page. After 24 hours, our regular return policy applies, along with any additional cancellation rights provided by applicable law.

Refunds

Refunds are based on the original purchase price. If an item was purchased on sale or with a discount, your refund will reflect the amount paid.

Refunds are issued to the original payment method. Once processed, please allow up to 7 business days for the refund to appear on your statement, depending on your bank or payment provider.

If you haven't received your refund after 7 business days, we recommend checking your original payment method and contacting your bank or credit card provider.

If you still need assistance, please contact us at hats@jackpine.co.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.