Refund policy

We stand by the quality of our products and want you to be happy with your purchase! If something’s not right, you can request a return or exchange on your order.

Exchanges

If your order arrives damaged or defective, let us know within 7 days, and we’ll send a replacement at no additional cost.

If you accidentally ordered the wrong item or have changed your mind about the style of hat, please initiate a return for the original item and place a new order for your preferred item.

Returns

If you’re not satisfied with your hat you may return it. Please allow 5 business days for our staff to inspect your return and process a refund from when we receive the returned package. Approved returns will have a refund issued to your original payment method. We do not accept returns for seasonal products like the North Star Tree Topper.

We offer a 30-day return window from the date you receive your item. If it has been longer than the number of days stated in our policy we will unfortunately not be able to offer you a return on your order.

You are responsible for any shipping fees associated with online returns. Returns must be shipped within the return window in order to be processed. We recommend using a trackable shipping service, as we cannot issue refunds for returns lost in transit.

For health and safety, we reserve the right to refuse returns on worn or altered merchandise.

Refunds and Cancellation

You have 24 hours to cancel your order if you have a change of heart. To do so, simply send your cancellation request with your order number to hats@jackpine.co.

Items will be refunded based on the value at purchase. If the item was purchased on sale or discounted the refund will be processed for that amount. 

For refunds onto debit and credit cards please allow up to seven business days once processed for the refund to appear back on your card.

If you haven’t received a refund yet and it is beyond the 7 business days please do the following:

• Check your original payment method to confirm that the refund is going where you expected it to go, refunds are always processed onto the original payment method
• Double check your bank account to make sure the refund is not showing in pending or any other location
• If you paid with a credit card then contact your credit card provider
• Contact your bank as there is often some processing time before your refund if officially posted
• If you’ve done all of this and you still have not received your refund yet, please contact us at hats@jackpine.co

If you have any questions, contact us at hats@jackpine.co.