Shipping Policy

Canadian Orders

We typically ship orders from Ottawa twice a week. Once shipped, estimated delivery times vary by destination:

• Toronto and Montreal: 1–2 business days

• Vancouver and the West Coast: Up to 5 business days

• Rural and remote locations: 7–14 business days

These are estimates, not guaranteed delivery times. Actual delivery times may vary depending on the carrier, destination, and other factors outside our control.

International Orders

International orders are produced and shipped through our distributed production network, with facilities located closer to their destinations.

Most international orders take approximately 9 business days for production and delivery, although timelines vary depending on the destination and local fulfillment capacity.

Shipping Rates & Customs

We offer flat-rate shipping, with the applicable rate displayed at checkout.

For international orders, any applicable customs duties, import fees, or taxes are the responsibility of the recipient.

Tracking Your Order

You'll receive a shipping confirmation email with tracking information once your order has been dispatched. You can use this information to follow your package's progress.

Delayed or Missing Packages

Once your order is with the shipping carrier, delivery timelines are outside our control.

If your package appears to be delayed or lost in transit, please contact us at hats@jackpine.co. While we cannot guarantee the recovery of lost packages, we'll do our best to help investigate the issue with the carrier.

Order Changes & Address Updates

If you need to update your shipping address or cancel your order, please submit a request through your order confirmation page or contact us at hats@jackpine.co as soon as possible.

We'll do our best to accommodate changes before your order has been processed or shipped.

Contact Us

For any shipping questions or concerns, please contact us at hats@jackpine.co.