Shipping policy

SHIPPING POLICY

Last updated: Sunday February 2nd 2025

1. Order Processing

Orders from Canada are embroidered in our facility in Toronto. Orders from outside Canada will be produced in a facility closer to the destination. We are currently working through a backlog of orders and expect about 5-10 days of production to fulfill current demand.

2. Shipping Times & Carriers

Once your order is produced it will take 2-5 days to ship. Our team selects the best carrier best on the destination.

3. Shipping Rates

Shipping costs are calculated at checkout based on your address and the item’s weight/dimensions. Any applicable duties, customs fees, or taxes are the responsibility of the recipient.

4. Tracking Your Order

A tracking number will be emailed to you once your order ships. You can use this to follow your package’s progress online.

5. Delivery Issues

In the event a package is lost or damaged in transit, please contact us so we can work with the carrier to find a suitable solution.

6. Order Changes & Address Updates

If you need to change or cancel your order, or if your shipping address is incorrect, please contact us immediately at hats@jackpine.co. We will do our best to accommodate changes before the order is fulfilled.

7. Contact Us

If you have any questions about shipping, please email us at hats@jackpine.co.

By placing an order with us, you agree to this Shipping Policy. We appreciate your support and look forward to delivering your Canada is Not for Sale™ products!